Date Posted:16 April 2019 




Powerplant Supplement Science Pty Ltd endeavours to provide a high standard of service to all customers and clients.

Powerplant Supplement Science™ will accept returns if a product is faulty or is significantly different to what is described in the item description.

If an item is to be returned it must be returned in its original, sealed package and must be unused.

Returned items in accordance to the above compliances will be given as a full refund of the purchase price or as a credit.

Postage costs will not be refunded or credited in the event of a returning product.

You will not be entitled to a refund, return or product exchange where you have simply changed your mind.

In the event that you believe you are entitled to a return; you must provide the following information:

  • Full name and address
  • Original order number
  • Reasoning for return with evidential images


All return claims and queries are to be sent to info@powerplantsupplements.com.au

In the event of a return of product, do not post prior to receiving approval from Powerplant Supplement Science™. We reserve the right to refuse your refund claim if correct policies and procedures and not complied with.

Powerplant Supplement Science™ will not be responsible for any lost, stolen or damaged return deliveries. In the event of a product return, we advise to post via registered post to allow tracking on the delivery.





Powerplant Supplement Science™ ensures high quality and high standard service and delivery. If there is a product on your order that is out of stock at the time we receive your order, we will contact you via phone or email immediately to notify you of the situation. Products that unable to be sent due to unavailability, subject to your approval, will be replaced with another product equal to the same cost of initial ordered product or be placed on back order to be dispatched as soon as stock arrives at our warehouse.





If for any reason a product ordered is missing from your delivery, please contact Powerplant Supplement Science™ immediately for investigation and dispute resolution.






All orders will be shipped with Australia Post. Powerplant Supplement Science™ will dispatch your order once full payment has been received if paid by VISA/Mastercard or third-party payment options such as Afterpay and PayPal have been cleared and accepted.

Orders are dispatched Monday-Saturday, excluding Public Holidays. If you purchase products on a non-business day, such as a Sunday or Public Holiday, your order will be dispatched the next operational business day.

Powerplant Supplement Science™ will send you a dispatch notification via email with your orders tracking number. Once orders have been dispatched from Powerplant Supplement Science™ warehouse, we do not take any responsibility for delivery times as this falls under Australia Post service guarantee.

Be mindful that delivery times may vary due to peak seasons, public holidays and natural disasters. If you have been sent a dispatch notification from Powerplant Supplement Science™ and believe your order is delayed after checking your tracking number provided, please call Australia Post for further investigation.

By default, all orders sent do not require a signature unless specifically requested on your order. Failure to not be at the address of delivery may result in an extended delivery time due to return to sender policies of Australia Post.





Powerplant Supplement Science™ holds no responsibility for any customs restrictions or border force seizes that may apply in countries outside of Australia. If you have any customs or border force related questions, Powerplant Supplement Science™ strongly advises to contact your country’s customs office.

Powerplant Supplement Science™ will dispatch your order within 24 hours of receiving payment to the address provided upon check out. If your order has been seized by a customs office or border force in a foreign country, Powerplant Supplement Science™ will not issue a refund or credit unless all products are returned to Powerplant Supplement Science™ as per our returns policy.





Content on our website is not to be used for self-diagnosis or treatment for any identified health problem.

Powerplant Supplement Science™ accepts no liability for any consumption negligence or undesired effects of any product sold by Powerplant Supplement Science™. All liability for any detrimental effects or undesired lies with the manufacturer of the product.

Powerplant Supplement Science™ tastes and tests each product that we stock and sell. Each product is carefully chosen based on efficiency and results driven science to ensure positive results by the accredited team at Powerplant Supplement Science™. However, Powerplant Supplement Science™ does not guarantee that each product will deliver the same results for every consumer, after all we are all individuals and react differently to supplements.

Powerplant Supplement Science™ is a firm believer on try before you buy. Please see our sample pack category and order single serve samples of the listed products, as a special service this will help you find products best suited to each individual. If you have any general questions about products, please feel free to contact our team at info@powerplantsupplements.com.au